Gentrack Support

Recent updates

We are working to improve and expand the capability of Gentrack Cloud Integration Services. We regularly release new features, squash bugs, and deliver fresh documentation. Here’s an account of what has happened recently.

March 2019

  • Events API - While smart meter rollout continues to grow, it will be several years before there is complete coverage across all geographies. In the interim, basic meters require regular readings performed by someone physically reading meters. These meter reading events enable you to reduce the risk of inaccurate bills by proactively involving the customer in meter reading.

February 2019

January 2019

  • We published Junifer UK Native Web and Events API which expose the richness of Gentrack core product, aligned to its terminology and entity models.

October 2018

September 2018

  • Events API - Delivery failures are now monitored in real time. This means we will automatically tell you when your webhook endpoint becomes non-responsive, and when it is up and running once again.

August 2018

July 2018

  • Events API - We released Annual Statement event to enable you to design an annual statement that can drive positive customer experience without spending days and weeks on its generating.

  • annual-statement

  • Developer Portal - Be alerted to failed event deliveries via e-mail address of your choice.

  • Web API - Applications can now authenticate to the Web API programmatically.

June 2018

May 2018

April 2018

  • Live Demo - We published a Demo showing how to use Gentrack Cloud Integration Services with Taplytics to deliver rich push notifications that help customers pay with confidence.

March 2018

February 2018

  • Live Demo - We published a Demo showing how to use Gentrack Cloud Integration Services with MailChimp to drive your Welcome Pack experience.

January 2018

December 2017

  • Developer Portal - We released the service to allow developers to understand what is available, connect to the product, and begin interacting with it with minimal effort and time.

October 2017

  • Events API - We released the bill-ready notification to allow you to imagine creative ways to reduce bill shock.
Last updated on 9 Jun 2019