Gentrack Support

Recent updates

We are working to improve and expand the capability of Gentrack Cloud Integration Services. We regularly release new features, squash bugs, and deliver fresh documentation. Check out our product roadmap for a view into what we are considering for future releases.

Here is what has shipped recently.

September 2020

  • We made a considerable architectural change that enables our Gentrack Cloud customers to use Gentrack Cloud Integration Services without a requirement to have a Data Gateway provisioned. That means your Gentrack Cloud hosted instances of billing system can now be directly connected to GCIS. This significantly simplifies Gentrack Cloud customer on-boarding, increases reliability of integration as well as reduces time to troubleshoot issues. All existing GCIS customers having their billing systems managed in Gentrack Cloud will be migrated to direct connection method in the following months. All self-hosted customers must still have a Data Gateway installed to connect to Gentrack Cloud Integration Services. Please reach out to your Customer Success Manager should you have any questions.
  • We published new Velocity SGERS Native REST API documentation.

August 2020

June 2020

  • We published new Velocity CORE Native REST API documentation.
  • Universal Events API - Following the Ofgem decision to waive the requirement of sending an annual statement communication to the UK energy consumers, the Annual Statement event API is no longer available for subscription.

May 2020

  • We published new Native API documentation
  • To tighten up security of the integrations you build, we disabled TLS 1.0 and 1.1 in GCIS API so the minimal supported TLS version is 1.2.
  • Salesforce Sales Cloud Connector - When you build a Salesforce integration that needs to make API calls to other systems, you consider to use the Named Credential which specifies the URL of a callout endpoint and its required authentication parameters in one definition. To enable you to retrieve data from the Gentrack systems, we added an extra optional API calls to Gentrack capability that allows Salesforce to directly call Gentrack APIs.
  • For greater security, we have made a change to Gentrack Cloud which enabled us to start signing the application tokens by periodically-rotated keys.

April 2020

March 2020

January 2020

December 2019

  • Salesforce Sales Cloud Connector - When we subscribe to Salesforce events there are occasional times when event retention periods roll over that the connector needs to refresh it’s subscription high watermark. To handle this better we automated handling of this so that there is no need for manual intervention.

November 2019

  • Velocity Native API - Developers now have access to Velocity Native APIs through Gentrack Cloud Integration Services.

October 2019

  • Connectors – Gentrack Cloud Integration Services offers a native integration with Salesforce Sales Cloud Connector which has been optimised to deliver the best of both systems. Our connector synchronises relationship, contract, quote-to-order management data, surfaces events on which more complex workflows can be built, and delivers the essential sales workflows for your business.

September 2019

  • We made a change enforcing the correct content-type HTTP header to be set for Native Web API requests.

August 2019

  • Developer Portal – to give you more control over your tenants, we added the following features to the Tenants page:
    • If you are unsure whether connection between GCIS and your core billing system is up or down, you can seamlessly test that by clicking Test Connection button.
    • In case of the Data Gateway fall-over, you can quickly restore connection by reconnecting your tenants to a new Data Gateway.

July 2019

  • Tenant-specific encryption – being a multi-tenanted service, we don’t put all eggs in one basket. Your data that we temporarily hold is encrypted in transit and at rest with each tenant having its own encryption key. If one key is compromised, a data breach will not affect your other tenants.

March 2019

  • Universal Events API - While smart meter rollout continues to grow, it will be several years before there is complete coverage across all geographies. In the interim, basic meters require regular readings performed by someone physically reading meters. These meter reading events enable you to reduce the risk of inaccurate bills by proactively involving the customer in meter reading.

February 2019

January 2019

October 2018

  • Connectors - Mandrill, a best of breed transactional email service from MailChimp, is available now from the Connector Store. Use it to improve your customer engagement with visual template editing and in-depth analytics with custom tracking.

    • Regular bill email
    • Final bill email
  • Universal Events API - Assuring your customers that the house move is happening when they expect it can reduce the stress of a move and ensure a smooth continuity of service. Even if they cannot take the service on the move, helping wrap up services on move out is equally important to leaving a positive impression for future business. These new moving home events will keep your customers informed whether they are able to take the service or not.

  • Data Gateway - Data Gateway tenants are now managed from the Developer Portal. This means that instead of a user manually adding a tenant to the Data Gateway, the Developer Portal will initiate the tenant registration process.

September 2018

  • Universal Events API - Delivery failures are now monitored in real time. This means we will automatically tell you when your webhook endpoint becomes non-responsive, and when it is up and running once again.

August 2018

  • Developer Portal - We introduced Domain White List to reduce possibility of data exfiltration through a malicious webhook.
  • Developer Portal - Be able to see a trace of changes made to your organisation’s profile, settings, and subscriptions in the Audit Logs.

July 2018

  • Universal Events API - We released Annual Statement event to enable you to design an annual statement that can drive positive customer experience without spending days and weeks on its generating.
  • Developer Portal - Be alerted to failed event deliveries via e-mail address of your choice.
  • Web API - Applications can now authenticate to the Web API programmatically.

June 2018

May 2018

April 2018

  • Live Demo - We published a Demo Gentrack Cloud Integration Services with Taplytics to deliver rich push notifications that help customers pay with confidence.

March 2018

February 2018

  • Live Demo - We published a Demo showing how to use Gentrack Cloud Integration Services with MailChimp to drive your Welcome Pack experience.

January 2018

December 2017

  • Developer Portal - We released the service to allow developers to understand what is available, connect to the product, and begin interacting with it with minimal effort and time.

October 2017

Last updated on 18 Sep 2020