Event Model Reference

Gentrack Events

Gentrack Events are used by the Salesforce Sales Cloud Connector to synchronise the Gentrack entities to Salesforce upon changes in Gentrack entities.

Event	Triggers When	Event Publication Supported?
Quote Created	A new order is created.	No
Quote Updated	The details of an order change, including type, dates, etc.	No
Quote Ready	An order is ready to be "offered" to the customer, no more changes allowed.	No
Quote Accepted	An order is accepted.	No
Quote Cancelled	An order is cancelled.	No
Contract Created	An order has started being provisioned.	No
Contract Active	An order has successfully completed being provisioned.	No
Contract Completed	An order is flagged as complete.	No
Contract Cancelled	An order is cancelled after being accepted.	No
Switch Gain Started	A switch notification has been sent to the registry.	No
Switch Gain Finished	A switch completed notification has been received from the registry.	No
Switch Gain Cancelled	A switch cancelled notification has been received from the registry.	No
Switch Gain Objected	A withdrawal has been received from losing retailer.	No
Switch Loss Started	A customer leaving by switching to a different service provider.	Yes
Switch Loss Cancelled	A customer that was leaving by switching to a different service provider has been retained.	Yes
Switch Loss Finished	A customer has been lost by switching to a different service provider.	Yes
Location Address Updated	A location address is updated.	No
Service Created	A new service has been created.	No
Service Point Updated	There is a connection between a service provider and a service consumer this is referred to as a service point. This event is raised when an update is made to one of the attributes of a service point.	No
Service Location Updated	An installation is assigned to a new location, or when the link to the location is removed.	No
Service Address Updated	An address for a service is changed. For example, a new property would start with no address only lot/plan number then an address is added at a later date.	No
Service Classification Updated	A service classification is updated (e.g. usage band).	No
Metering Updated	An update is made to a meter on a service point.	No

We are always looking to expand the event list we make available to Salesforce and will discuss this during the on-boarding program.

Last updated on 13 Apr 2021