Event Configuration

Subscribing to Events

You can configure what events the Connector should send to Salesforce in the Event Subscription for your connector instance.

Click the Edit Subscription button to open the menu of which events you wish to subscribe.

For events that are subscribed they will appear on the Subscribed Events table. If the event has checkmark on the mapping column the Connector has a mapping to convert the event into the Salesforce form.

Event Mapping

Event mapping is a per event type conviguration that determines how the Connector transforms from a Gentrack event into a into a standardised structure for Gentrack’s Salesforce CRM.

If a subscribed event does not have an event mapping the Connector will fail in trying to send the event to Salesforce. Some events have may have a mapping by default when you subscribe to the event. You can determine if an event has a mapping set on the Event Subscription tab for your connector, you will see a checkmark on the mapping column for your event in the Subscribed Events table.

To edit an event mapping click on the Edit Mapping button next to your subscribed event in the Subscribed Events table. For event mappings the Event Type, Event Subtype, Event Context and Event Attribute Name fields are strings. While the External Context Id, External Reference, and Event Attribute Value fields are JSON Paths. The JSON path syntax has the $ object represent the data object of the Gentrack event. There are two views you can use Form View and JSON View, the later of which can be used for copying and pasting mapping config.